Insurance Claim Handling BPMN Swimlane Diagram

This BPMN diagram is used to map insurance claim handling across the Claimant, Agent, Adjuster, and Accounting swimlanes, from loss reported and claim submission through completeness review, requests for more details, damage assessment, approval, payment, or denial. It helps clarify handoffs, decision points, and rework loops, and is used by insurers, operations teams, claims managers, agents, adjusters, and finance staff.